James Webster
ServiceNow Certified System Administrator | ServiceNow Certified Application Developer | CAD, CSA | ITIL | 4x Salesforce Certified Administrator and Business Analyst
- Role
- Salesforce Administrator at Talent Stacker Salesforce Career Development Program
- Location
- Charlotte, NC, US
- LinkedIn followers
- 500 followers
About James Webster
Results-driven Senior Systems Operations Engineer with extensive experience in IT operations, Help Desk, Service Desk, ServiceNow, Salesforce. Dynamic ServiceNow Certified Application Developer and System Administrator with expertise in security analysis, vulnerability management, Agile, Scrum and Kanban, metrics, Documentation, Jira, Confluence, workflow management, incident management, problem resolution and escalations, security patching, and process automation. Salesforce Certified Platform Administrator and Business Analyst with hands-on experience in CRM customization, process automation, and user training. Adept at integrating IT operations, cybersecurity, and Agile methodologies to optimize business efficiency.
Experience
Salesforce Administrator
Talent Stacker Salesforce Career Development Program
Jan 2023 — Present
Led requirements gathering, solution documentation, and project org build-out in a team setting.• Designed and implemented 64+ custom solutions including objects, flows, and automation for enhanced business efficiency.• Created and updated Entity Relationship Diagrams (ERD) to map project solutions.• Developed custom reports and dashboards to improve data insights and decision-making.• Trained end-users through documentation, workshops, and video walkthroughs to maximize adoption and effectiveness.
Education
Western Governors University
Master of Business Administration (M.B.A.)
Western Governors University
Bachelor of Science (B.S.), Business-Information Technology Management
Talent Stacker
Salesforce Administration
Skills
- Technical Support
- Active Directory
- Software Installation
- Laptops
- Windows 7
- Help Desk Support
- Computer Hardware
- Troubleshooting
- Hardware
- Networking
- Microsoft Office
- Desktop Support
- Computer Networking
- Computer Security
- Network Security
- Windows 8.1
- Bmc Remedy Ticketing System
- Cisco Routers
- Cisco Voip
- Computer Hardware Troubleshooting
- Computer Hardware Installation
- Cisco Ios
- Switches
- Outlook
- Pointsec
- Symantec Endpoint Protection
- Call Centers
- Dameware
- Rdc
- Microsoft Certified Professional
- Comptia Security+
- Comptia a+
- Comptia Network+
- Microsoft Crm
- Voltage
- Dell Computers
- Hp Desktop
- Rsa Securid
- Netop
- Putty
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