James Adkins
Sr. Reporting and Analytics Manager @ T-Mobile | Lean Six Sigma
- Role
- Sr Reporting and Analytics Manager at T-Mobile
- Location
- Kansas City, MO, US
- LinkedIn followers
- 500 followers
About James Adkins
With over six years of experience in data analytics and process improvement, I am a manager of data enablement at T-Mobile, where I leverage my Q level security clearance and my ITIL and Lean Six Sigma certifications to optimize internal business operations, vendor performance, and client satisfaction. I have a proven track record of establishing and managing relationships at the CXO and below level for internal and external stakeholders, as well as leading and supporting teams of analysts and engineers.My core competencies include operational excellence, process governance, program and project management, resource and network management, customer support, and strategic leadership. I am passionate about using data to drive decision-making and innovation, and I have successfully implemented multiple process improvement initiatives that have resulted in significant cost savings, efficiency gains, and quality improvements. I am also a head coach and area coordinator for a nationally recognized fastpitch softball organization, where I mentor and develop high school athletes and coordinate communications, training, and purchasing for area teams.
Experience
Sr Reporting and Analytics Manager
Aug 2023 — Present · Overland Park, KS, US
Serve as the program manager for the migration of data sources used to produce organizational reporting, in addition to stakeholder management and the administration of the data and analytics end-to-end (E2E) process. Developed and improved internal operational processes, including the implementation of Enterprise Data Governance policies and processes.
Education
Park University
Bachelor of Arts Degree
Skills
- IT Strategy
- Coaching
- Six Sigma
- Project Planning
- Troubleshooting
- Itil V3 Foundations Certified
- Operations Management
- Telecommunications
- Analysis
- Voip
- Telephone Skills
- Visio
- Program Management
- Cross-Functional Team Leadership
- Lean Tools
- Strategy
- IT Management
- Itil
- Quality Assurance
- Time Management
- Change Management
- Networking
- Software Documentation
- Requirements Analysis
- Team Leadership
- Vendor Management
- Budgets
- Training
- Customer Satisfaction
- Project Management
- Strategic Planning
- Management
- Team Building
- Process Improvement
- Business Process
- Leadership
- Team Management
- Business Process Improvement
- Wireless
- Budgeting
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