James Uttley

Director of Customer & User Experience @SS&C Blue Prism

Huddersfield, GB
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Sep 2023 — Present

Director of Customer & User Experience @SS&C Blue Prism

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London, GB

Leading an international design team in delivering best in class User Experience (UX) and UI for SS & C products. Responsible for the usability of all products, UX strategy, team development/capability, customer centred research, design led process and service design.Supporting prompt based and agenetic AI capabilities in designs and concepts to support usability, accessibility and efficiency.

EDUCATION

N/A

Benton Park School, Rawdon, Leeds

Science (dual), Maths, English (dual; History, German, and Physical Education

1996 — 1998

Park Lane College, Leeds

BTEC National Diploma, Science

2016 — 2016

Henley Business School

Digital Leadership

1998 — 2001

Leeds Metropolitan University, Carnegie School of Leisure and Sports Studies

BSc (Hons), Sport and Exercise Science

1998 — 2001

Leeds Beckett University

School, Information Management

SKILLS

Stakeholder ManagementChange ManagementStrategyRetail BankingManagementProject ManagementBudgetsProject DeliveryBankingBusiness Process ImprovementRetailSalesFinancial ServicesRelationship ManagementRisk ManagementPerformance ManagementBusiness TransformationTeam ManagementFinancial RiskBusiness AnalysisCoachingTeam LeadershipCustomer ServiceGovernanceCustomer ExperienceProject Portfolio ManagementPortfolio ManagementFinanceAnalysisDigital LeaderDigital Strategy

ABOUT JAMES UTTLEY

Utilising over 20 years experience of leadership within large organisations and start ups. Customer and User experience driven, with a strong commercial and retail background in financial services.Relationship and process driven senior leader with expertise in delivering operational and sales efficiencies, transformational customer journeys and business performance.

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James Uttley — Director of Customer & User Experience at SS&C Blue Prism in Huddersfield, GB | Unifers