James Tomlin

WORK HISTORY

EDUCATION

SKILLS

ABOUT JAMES TOMLIN

I’m a confident decision maker known for inspiring team members to achieve their potential whilst working towards the goals of the business. I have a proven track record of delivering results by collaborating effectively with stakeholders to get projects completed on time and on budget.My customer service background includes financial services for both regulated and non-regulated products and outsourced relationships with major retailers. I have a passion for delivering excellent standards of customer service within the constraints of cost-effective solutions.From a business perspective, my analytical approach to decision making means that the results I achieve can be easily measured, reviewed and continuously improved.Core Competencies Include:• Delivering customer service solutions on behalf of premium brands• Management of continuous process and procedure transformation• Leadership of multi skilled teams delivering customer service and administration• Analytical and confident decision maker• Inspirational leadership of teams to deliver results through collaboration• Facilitating the delivery of successful projects with the result always in mind• Effective team, people and performance management resulting in the development of future leaders• Ability to maintain business as usual whilst working under pressure