James Taylor
Customer Experience Lead @Industrious
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WORK HISTORY
Customer Experience Lead @Industrious
Chicago, IL, US
Consistently implemented personalized support and complex problem resolution tactics that resulted in client satisfaction of over 90%.• Analyzed customer service metrics and enacted strategic changes, which increased Net Promoter Scores by 5%.• Developed VBA macros in Excel to automate recurring customer requests, reducing manual data entry time and optimizing productivity.
EDUCATION
Cockrell School of Engineering, The University of Texas at Austin
Bachelor's degree
The University of Texas at Austin
Computational Science in Engineering Certificate
Chicago State University
Master of Arts - MA
The National Council of Examiners for Engineering and Surveying
Fundamentals of Engineering Exam
SKILLS
ABOUT JAMES TAYLOR
Customer Experience at Industrious | Group Fitness Trainer at Barry’s
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