James Taylor
Customer Experience at Industrious | Group Fitness Trainer at Barry’s
- Role
- Customer Experience Lead at Industrious
- Location
- Chicago, IL, US
- LinkedIn followers
- 500 followers
Experience
Customer Experience Lead
May 2025 — Present · Chicago, IL, US
Consistently implemented personalized support and complex problem resolution tactics that resulted in client satisfaction of over 90%.• Analyzed customer service metrics and enacted strategic changes, which increased Net Promoter Scores by 5%.• Developed VBA macros in Excel to automate recurring customer requests, reducing manual data entry time and optimizing productivity.
Education
Cockrell School of Engineering, The University of Texas at Austin
Bachelor's degree
The University of Texas at Austin
Computational Science in Engineering Certificate
Chicago State University
Master of Arts - MA
The National Council of Examiners for Engineering and Surveying
Fundamentals of Engineering Exam
Skills
- Microsoft Office
- Customer Service
- Leadership
- Matlab
- Teamwork
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