James Syriac

About James Syriac

I am an operations professional with over 2 years of experience at Amazon Fulfilment Centre (BRS1), progressing through roles as an Associate, Process Guide, HR Proxy, and Safety Committee Member. My career has focused on leading diverse teams, optimising shift operations, and building a strong culture of safety, quality, and engagement.In my current role, I manage shift operations and workforce planning for 1500+ associates while acting as a trusted Human Resource Associate Partner supporting policy guidance, compliance, and associate relations. I have implemented process improvements, standardised shift handovers, and delivered data-driven solutions that increased productivity, reduced errors, and improved associate satisfaction.Alongside my practical leadership experience, I hold an MBA in Marketing, Logistics & Supply Chain Management from Cardiff Metropolitan University and I am pursuing a CIPS Level 4 Diploma in Procurement & Supply. This academic foundation has strengthened my ability to apply logistics, supply chain, and procurement knowledge directly into real-world operations, ensuring efficiency, compliance, and long-term sustainability.With expertise in both operations leadership and HR support, I bring a unique combination of stakeholder management, process optimisation, and supply chain knowledge. I thrive in fast-paced environments, working cross-functionally with Operations Managers, HR, L&D, and Health & Safety to achieve business goals while empowering teams to succeed.I am passionate about developing people, driving operational excellence, and leveraging my logistics and supply chain knowledge to support Amazon’s mission of delivering for customers. My goal is to continue growing into managerial roles where I can raise the bar and make a scalable impact.

Experience

1. Co-founder

   Keytech

   Jun 2019 — Present · Kerala, IN

   Customer Relationship Management: Maintained strong customer relationships with a focus on satisfaction and service excellence.• Supplier Negotiation and Inventory Optimization: Managed supplier relationships and streamlined inventory processes, ensuring cost-effective procurement and efficient stock levels.• Digital Marketing Expertise: Oversaw monthly Google Ads campaigns with a budget of engaging over individuals and achieving impressions.• Brand Engagement: Implemented targeted strategies to attract customers and increase brand visibility, driving sales and business growth

Education

• Cardiff Metropolitan University

  Master of Business Administration - MBA, Logistics, Materials, and Supply Chain Management

• Mahatma Gandhi University

  Bachelor of Commerce - BCom, Tourism and Travel Services Management

  2017 — 2020

• Kaplan

  CIPS Level 4 Diploma , Procurement and Supply

  2025