James Stuart
Mentor @Customer Success Network
Signup · Get unlimited contacts
WORK HISTORY
Mentor @Customer Success Network
GB
EDUCATION
Just IT
Data Analytics apprenticeship , Data Analytics
The Manchester Metropolitan University
Psychology with Crime Studies
ABOUT JAMES STUART
Customer Success leader specialising in Digital CS strategy, lifecycle automation, and scalable retention programmes across SaaS environments. Proven track record of owning and optimising Customer Success operations for a £7.5M customer base accounts), driving adoption, retention, and reactivation through data-led initiatives.Experienced in leading CS technology and strategy, acting as the functional owner of Gainsight, and delivering end-to-end lifecycle programmes that reduce churn, improve customer health, and enable cross-functional alignment across Sales, Marketing, and Product.Recognised as a subject matter expert in Digital Customer Success, with experience mentoring teams, defining best practices, and building scalable frameworks that transition Customer Success from reactive support to proactive, revenue-driving function.
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.