Jim Cunningham
NOC/SOC Engineer
- Role
- Noc Soc Engineer at Apex Technology Corporation
- Location
- Charlotte, NC, US
- LinkedIn followers
- 500 followers
About Jim Cunningham
IT Professional with 10+ years IT experience. Possess strong technical support abilities and a great work ethic. CompTIA A+ and Network+ certified with hands-on experience in providing support services for computers, servers, printers, VOIP phones, mobile device management and network support. O365 migration, setup and support experience in mixed environments. Use of HelpDesk ticket management software and Meraki for management of system resources and inventory. In addition, have obtained Auvik Engineer and StorageCraft Master Engineer certifications. Technical Skills Software: Windows 7 & 10, Server 2008 & 2012, Exchange 2010 & 2013 and Office 365, 2010, 2013 & 2016. ShoreTel software system and Vision/Netsmart medical records system. CW Manage Engine, Spiceworks, Remedy 8.1 and Zendesk to track Helpdesk issues. Meraki device management software for equipment resources and inventory. Veeam Backup & Replication with cloud storage. Use of Real VNC, LogMeIn and Boztech VENM for remote desktop access. Experience in Active Directory creating user and computer accounts, creating folders, unlocking accounts and assignment of rights and permissions for end users. Hardware: Computers, MF printers, CC machines, mobile devices, network servers & switches and ShoreTel VoIP phones.
Experience
Noc Soc Engineer
Aug 2018 — Present · Cornelius, NC, US
Responsible for maintaining core technologies including backup, disaster & recovery with StorageCraft software and Webroot anti-virus/anti-spam software. Daily tasks include monitoring of client backup systems, updating of backup software including Shadow Protect SPX & Image Manager, testing of backup systems locally and in cloud services. Documentation of processes. Setup and configuration of new systems as needed. Creating cloud accounts and maintain documentation of client setups and cloud utilization.
Education
ITUniversity Online
Working toward Microsoft certifications
2014 — 2015
New Horizons Computer Learning Center
A+ and Network+ Certifications
2009 — 2010
Stark State College of Technology
Certificate
2005 — 2006
American Safety Training
30 Hour OSHA for General Industry
2005 — 2005
Central Piedmont Community College
EMT Certification
2009 — 2009
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