James Ruffalo

About James Ruffalo

As the CNH Training Manager at CNH Industrial, I lead the North American training operations for commercial, technical, and precision training across several product lines and dealer networks. With over 15 years of experience in the military and corporate sectors, I have developed a unique skill set in quality assurance, process improvement, and cross-functional collaboration.My passion is to create and implement effective training strategies that align with the business goals, customer expectations, and technology trends. I have successfully increased the quality and enrollment of training programs, while optimizing the use of resources and technology. I also coordinate with technical colleges and dealer advisory boards to recruit, teach, and place the next generation of qualified technicians. My mission is to empower and enable our teams and dealers to deliver the best service and value to our customers.

Experience

1. Cnh Training Director

   CNH

   Feb 2024 — Present · Sturtevant, WI, US

   North American lead for training covering Commercial Training, Agricultural Technical Training and Agricultural Precision Training. These groups cover general sales and technical fundamentals training as well as in-depth product training. Responsible for creating strategy and alignment across several teams to provide a unified approach to training for our dealers. Responsible for meeting dealer training expectations in a cost-effective environment through the use of technology and labor resources optimization.TopTech coordinator for CNH working with Technical Colleges in North America to recruit, teach and place our next generation of qualified technicians in our dealerships.Co-Chair of the Dealer Advisory Council for Training and Technician Recruitment. Worked with key dealers on strategic direction for the departments and how we can meet our ever-changing dealer needs.

Education

• University of Wisconsin-Parkside

  BS, Business Management - MIS

  1999 — 2003

• University of Wisconsin-Parkside

  MBA, Business Administration

  2006 — 2007

Skills

• Quality Assurance
• Auditing
• Analysis
• Management
• Team Building
• Project Management
• Six Sigma
• Human Resources
• Purchasing
• Process Improvement
• Customer Service
• Operations Management
• Engineering
• Manufacturing
• Lean Manufacturing
• Logistics
• New Business Development
• Forecasting
• Continuous Improvement
• Cross-Functional Team Leadership
• Business Process Improvement