James R Short
Sr Staff Business Systems Analyst @Illumina
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WORK HISTORY
Sr Staff Business Systems Analyst @Illumina
Cambridge, GB
Developed CRM Sentiment Connection program gathering diverse feedback across the entire Europe Service Solutions organization, resulting in impactful system process improvements.• Built a dedicated Project Management process for European Service Operations, resulting in improved team-wide planning, reporting, and prioritization across the whole team.• Cultivated cross-functional relationships enabling the deployment of a first of its kind Return on Margin Estimator providing visibility to potential P&L impacts of planned initiatives for European Service Solutions leadership.• Worked across global Service Solutions teams to deliver compelling business cases for the development of digital tools improve end user efficiency though AI-augmented workflows.• Acted as sole second level support for over 200 Europe Service Solutions users, providing ticketing support, issues resolution and process training to improve overall end user efficiency.
EDUCATION
Rhodes University
BSc, Microbiology and Biochemistry
Rhodes University
PhD, Microbiology
Rhodes University
BSc (Hons), Microbiology
SKILLS
ABOUT JAMES R SHORT
As a Senior Staff Business Systems Analyst at Illumina, I bring over 7 years of experience in advancing business processes and operational efficiency. I love gathering input from across the business to create tools and processes that benefit global and regional teams from end users to leaders. Today, I focus on empowering teams with optimized processes that streamline workflows and improve decision-making. I\'m passionate about elevating those around me, fostering continuous improvement and learning as I go. This enables me to create impactful solutions that align with organizational goals. My commitment to cross-functional collaboration and innovation ensures sustainable value across projects and initiatives.
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