Jim Robinson
Strategic Advisor | Business Operator | Speaker | Field Service Management | CX | IoT | Digital Transformation | CRM | ERP | CIS | WFM | QM
- Role
- Sr Research Director at Gartner
- Location
- Franklin, WI, US
- LinkedIn followers
- 500 followers
About Jim Robinson
Business process, digital transformation and software selection advisor, operations…
Experience
Sr Research Director
Sep 2015 — Present · Milwaukee, WI, US
Authored over 50 thought-leading research and advisory reports to date, including Magic Quadrants, Market Guides, Best Practices, Cool Vendors, Predictions and Toolkits. Shared insights internationally through speaking engagements and thousands of advisory sessions with the world’s largest companies, governments, software vendors and not-for-profit organizations. Currently advise clients about field service management (FSM) software and process (contract entitlements, operations, performance management, financials) across industry scenarios such as manufacturing, utilities, telecom, specialty services, retail and private equity). Additional topics include software pricing negotiation, workforce optimization and workforce engagement management (WEM), mobile workforce management for utilities (MWM), the future of work, connected service, customer empathy, customer experience (CX), analytics, IoT and Machine Customers, AI, Augmented Reality, Enterprise Asset Management, Facilities Management and Warranty Management.
Education
Marquette University
Bachelor of Science (BS), Accounting
1990 — 1994
Skills
- Software Development
- Solution Selling
- Software Project Management
- Crm
- Microsoft Crm
- Ssrs
- Program Management
- Customer Relationship Management (Crm)
- Strategy
- Agile Project Management
- Integration
- Visio
- Crystal Reports
- Sdlc
- Business Process
- Solution Architecture
- Agile Methodologies
- Enterprise Software
- Requirements Analysis
- Cloud Computing
- IT Strategy
- Professional Services
- Project Management
- Software as a Service (Saas)
- Business Analysis
- Business Intelligence
- Saas
- Microsoft Dynamics
- Software Implementation
- Software Consulting
- Business Process Design
- Testing
- Sharepoint
- Microsoft Dynamics Crm
- Microsoft Sql Server
- Cross-Functional Team Leadership
- .net
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