Jim Rizzo
- Role
- Assistant Director of IT Service Management & Communications at Providence College
- Location
- Woonsocket, RI, US
- LinkedIn followers
- 500 followers
About Jim Rizzo
Enthusiastic technology support manager with over 20 years of experience strengthening…
Experience
Assistant Director of IT Service Management & Communications
Nov 2021 — Present
Managing a team of two Helpdesk Support Specialists and their student employees and two Tier 3 Endpoint & Enterprise Applications Administrators. Previously managed the Academic Systems Architect/LMS Administrator- Serve as system administrator for the ITSM solution- Migrated ITSM solution to Team Dynamix from ServiceNow, including developing a mature service catalog and knowledge base- Implemented Pharos Print Center and MobilePrint, allowing students to print from mobile devices and Chromebooks, as well as from macOS and Microsoft Windows- Assisted the Director of Technology Support Services and the Assistant Vice President for Information Technology with the re-organization of the User Support/Technology Support Services team of 10 employees, including rewriting and updating position descriptions and reporting structure- Serve as primary communications officer for the IT Department providing information on service disruptions and system outages, new services, current information security risks, and other pertinent IT happenings- Consulting in the budgeting and decision-making process for new faculty, staff, lab, and classroom hardware and software and for the budgeting of staffing needs. Research software solutions and compare vendor offerings to minimize financial impact and maximize efficiency- Interface with hardware vendors and resellers to set college hardware standards and streamline purchasing process- Collaborated with library, media services, and instructional technology staff to streamline technology support. Served on the oversight committee for the formalized collaboration. Chaired committee August 2019 through August 2021- Assist in daily workflow management for full-time Technology Support Services staff.
Education
Xavier High School in Middletown, CT
High School Diploma
University of Connecticut
Bachelor of Science (B.S.), Ecology and Evolutionary Biology
1997 — 2001
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