Jim Ritter
Change Manager @Bank of America
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WORK HISTORY
Change Manager @Bank of America
Chicago, IL, US
Conduct quality assurance reviews of changes & releases as part of technology PMO for Commercial Banking division, in order to improve implementation outcomes & meet regulatory standards.> Mentor software, infrastructure, data, and integration team leads on IT Change & Release Mgmt best practices, industry standards, and audit requirements.> Utilize Remedy, JIRA, Confluence & Sharepoint for change tickets, release containers, review workflows, and knowledge management.
EDUCATION
Michigan State University
Bachelor of Arts, Social Science: International Studies
SKILLS
ABOUT JIM RITTER
Driven, ethical project & product professional with 25+ years\' experience working in customer-centric organizations to deliver quality solutions on-time and within budget using various methodologies. Detailed, results-oriented individual with proven ability to manage, analyze, and document technology products & services with quality results.Specialties:> Software & IT project management> Software implementation consulting & management> Technical writing & communications> ITIL-based IT service management (change mgt, configuration mgt, release mgt, incident mgt, problem mgt)
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