James Powers
- Role
- Customer Success Manager at DataHub
- Location
- Dallas-Fort Worth, TX, US
- LinkedIn followers
- 500 followers
About James Powers
Humor is my superpower. It builds trust, breaks tension, and turns tough moments into…
Experience
Customer Success Manager
Jul 2024 — Present · US
As a Customer Success Manager at DataHub, I manage a portfolio of 47 enterprise customers representing ~$7.8M in ARR, guiding organizations to unlock the full value of our metadata platform for data discovery, governance, and AI readiness- Own the end-to-end customer lifecycle from onboarding through adoption, expansion, and renewal- Drive value-based alignment by connecting DataHub capabilities to business outcomes across data governance, AI, and analytics initiatives- Lead enterprise onboarding and enablement programs, helping organizations operationalize DataHub as a core metadata and AI context platform- Act as primary point of contact for escalations and critical issues, coordinating cross-functional teams to ensure timely resolution and maintain customer trust- Build and maintain relationships with executive stakeholders, data leaders, and technical users across complex organizations- Partner closely with Sales, Product, and Engineering to influence roadmap, resolve blockers, and unlock expansion opportunities- Serve as a product evangelist, educating customers on emerging capabilities including AI-driven discovery, metadata enrichment, and agent-based workflows
Skills
- Contract Management
- Microsoft Office
- Business Development
- Sap Implementation
- Professional Services
- Lead Generation
- New Business Development
- Project Management
- Crm
- Billing Process
- Go-to-Market Strategy
- Client Billing
- Data Analysis
- Networking
- Teamwork
- Start-Ups
- Sap Materials Management (Sap Mm)
- Leadership
- Saas
- Contract Managers
- Team Leadership
- Direct Sales
- Strategic Partnerships
- Sap Erp
- Direct Marketing
- Cloud Computing
- Financial Accounting
- Customer Service
- Strategy
- Management
- Sales Operations
- Enterprise Software
- Competitive Analysis
- Data Center
- Billing Systems
- Sales Enablement
- Sales Management
- Corporate Finance
- Sales Process
- Solution Selling
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