James Peterson
- Role
- Chief Strategy & Technology Officer at Convey
- Location
- Newport Beach, CA, US
- LinkedIn followers
- 500 followers
About James Peterson
An IT leader with a track record for defining, building, and optimizing best-in-class IT…
Experience
Chief Strategy & Technology Officer
Sep 2006 — Present
Message Broadcast/Link Mobility is a leader in automated Utility customer conversations, revolutionizing customer care delivery. In this role, I steer efforts to manage enterprise communications for the world\'s largest and most admired brands. As part of my duties, I automate interactions with sophisticated personalization based on time, place, preference, profile, and response data. Key contributions, • Delivered a $250MM acquisition of MessageBroadcast by Abry Partners • Contributed to improving customer loyalty and satisfaction through exceptional services. • Delivered solutions that maximized customer engagement, self-service, acquisition, retention, and conversion across all channels, including SMS, MMS, Voice, Push, Email, OTT, and Social. • Succeeded in increasing revenue by during the tenure. • Delivered Gross Margins in excess of 70%. • Launched 10 new SaaS products in the market to expand the business portfolio. • Decreased technical staff turnover rate to less than 10%.
Education
Cal State Fullerton, College of Business and Economics
BA
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