James Grant
Customer Success Leader in SaaS
- Role
- Senior Customer Success Manager at Spring Health
- Location
- Scottsdale, AZ, US
- LinkedIn followers
- 500 followers
About James Grant
James Grant was born and raised on the shores of the San Francisco Bay, and grew up in the midst of the technology boom. With the latest tech device in one hand, and a soft drink in the other, James became ready to conquer the world, whether it was from a desktop, laptop, or iphone. James thrives in a group setting and through 16 years of swimming and water polo he has learned the importance of persistence and teamwork. James has spent 14 years in the digital world from digital marketing, website strategy and management to online reputation and CX. James has worked with enterprise clients from Property Management to Health Care from Automotive to traditional CPG, and has consulted widely on strategies for online reputation management, internal employee satisfaction, website strategy, and SEO. James is infatuated with Leadership and Personal and Team Development, and is eager to learn and grow from all experiences life throws his way. He has a passion for life and loves to laugh, and is often heard saying,\'If you aren\'t laughing, you\'re doing it wrong\'. James would love to hear from you, please contact him at j••••••••@gmail.com.
Experience
Senior Customer Success Manager
Jun 2024 — Present
James works with Enterprise Clients to build engaging and effective partnerships that drive results and change lives. Tailoring the solutions we provide for the needs each customer has, and goals they are looking to achieve. James is consistently requested for in-person and onsite Finalist Meetings with prospective customers, 40% close rate, while working cross-functionally with team members to build resources to help improve team efficiency.
Education
W. P. Carey School of Business – Arizona State University
Master of Business Administration - MBA, Business Data Analytics
Brigham Young University
Bachelor of Science in Business Management, Marketing
Skills
- Blogging
- Social Media Marketing
- Marketing
- Live Broadcast
- Internet Strategy
- Entrepreneurship
- Social Networking
- Writing
- Digital Marketing
- Html
- Training
- Leadership
- Public Speaking
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