Jameson Verdoorn

Implementation Consultant @Oracle

Developed customer specific databases and report packages.• Configure applications and operating systems according to design specifications.• Modified computer database, and related reports and documentation, as required to further prepare and ready the Customer’s system for installation. • Consulted with Customers to determine and review hardware, software, or system functional specifications • Lead in large/complex system installations and other in-house activities to maintain a high-level of knowledge on assigned products. • Staged/prepared Customer equipment for installation. Prepared and setup equipment for End-User training. Conduct End-User staff and/or management training to ensure a smooth installation process and minimize post-installation support requirements.• Provided “live” support coverage at Customer sites on and after the system “live” date as budgeted and required by the Customer to ensure a smooth transition to their new system and minimize post-installation support requirements. Addressed customer issues list and obtain final Customer sign-offs to validate their satisfaction with the new system, when directed by project coordinator. • Trained and mentored Associate Implementation Specialists and Implementation Specialists.Brand Knowledge: Hyatt Domestic, Carlson Domestic (Radisson, CIS), IHG Domestic (Holiday Inn and Express and Intercontinental), Starwood (Le Meridian).Certifications: Carlson certified installer, IHG certified installer, OXI, XML, Back Office.