James Nowell

About James Nowell

Advisory Solutions Principal with 25+ years of experience guiding enterprise IT transformation and managed services strategy. I partner with senior leaders to align technology investments with business objectives, delivering operational resilience and measurable outcomes.My expertise spans service delivery, infrastructure modernization, and governance frameworks—enabling organizations to reduce complexity and risk while accelerating innovation. I’ve built Centers of Excellence and led global teams to standardize processes and elevate customer experience.Focused on emerging technologies such as AI, cloud, and cybersecurity, I help enterprises navigate digital disruption and achieve sustainable growth.Key Strengths• Global Operational Leadership – Driving transformation and operational excellence across multi-region environments.• Strategic Solution Selling – Expertise in consultative selling for managed services and Day 2 operations.• Team Leadership & Talent Development – Building high-performing, cross-functional teams with a focus on growth and innovation.• Financial & P&L Management – Delivering profitability and cost optimization through scalable service models.• Customer Experience & Success – Designing frameworks that enhance satisfaction and long-term value.• Business Acumen & Executive Engagement – Translating technical solutions into measurable business outcomes.• Program & Project Management – Leading complex initiatives with precision and accountability.• Service Design & Governance – Developing standards, best practices, and evergreen processes for operational maturity.• Vendor & Partner Ecosystem Management – Negotiating and managing strategic relationships for service delivery.• Automation & AI-Driven Operations – Leveraging next-gen technologies for proactive service management.• Cybersecurity & Compliance Alignment – Embedding security and regulatory standards into managed services.• ITIL v4 Certified – Applying modern service management principles for agility and resilience.

Experience

1. Advisory Solutions Principal, Americas Ims Solutions Principals

   Dell Technologies

   Aug 2022 — Present · Austin, TX, US

   Solution Selling Infrastructure Managed Services for Dell Managed Services

Education

• Texas Tech University - Rawls College of Business

  BBA, Management Information Systems, General

Skills

• Vmware Vsphere 4.x
• Managed Services
• Cross-Functional Team Leadership
• Virtual Teams
• A2a Integrations
• Team Leadership
• Project Management
• B2b Integrations
• Infrastructure
• IT Operations
• IT Service Management
• Storage
• Management
• Team Mentoring
• Cloud Computing (Iaas)
• Virtualization
• Business Process
• Itil Process Implementation
• Cloud Computing
• Building Global Teams
• B2b
• Data Center
• Itil
• Enterprise Software
• Sdlc
• Global IT Operations
• Solution Architecture
• Vendor Management
• Vmware Esx
• Managing Global Teams > 15
• IT Management