James Martinez

About James Martinez

As a Strategic Account Executive at Salesforce, I connect and work with customers in a whole new way with the world\'s #1 CRM and Customer Service platform. I have over 15 years of experience in leading and helping customers deliver enterprise wide solutions that drive value, efficiency, and innovation for Financial Services organizations.I leverage my expertise in Salesforce\'s Customer 360, Service Cloud, and other cloud-based technologies to integrate every part of the customer journey and enable seamless and personalized interactions across all channels. My mission is to empower my customers to achieve their business goals and transform their client experiences.

Experience

1. Strategic Account Executive, Fins

   Salesforce

   Apr 2020 — Present

   Connect with your customers in a whole new way with the world’s #1 CRM and AI platform. Integrate every part of your company that interacts with customers — including marketing, sales, service, and more — with our Salesforce Customer 360 solutions. Salesforce brings together all of your customer information on one platform with social and mobile capabilities built in. This makes our offerings easy to tailor and integrate with back office systems and third-party applications.With a 360-degree view of your customer, Knowledge at your fingertips, Omni-Channel routing, AI, IoT, Analytics, and through any channel via phone, email, chat, messaging, Social Media, or any other method that comes along, we are ready to meet your customer where they are. Companies that use Salesforce become customer focused companies. They build deeper customer connections, align employees and improve collaboration, increase sales and customer satisfaction, and grow their businesses faster. Our #1 value is TRUST and we\'re proud to have been born \"Cloud\" over 25 years ago.See how our customers are making their customer company transformations at salesforce.com/customers

Education

• University of Phoenix

  Bachelor of Science in Information Technology, IT

  2005 — 2008

• Texas State Technical College

  Associates of Applied Science - AAS, Computer/ Network Technology

  1997 — 2000

• Southern Methodist University

  Information Technology, Networking Technologies

  2000 — 2002

Skills

• Key Account Development
• Integration
• Business Process Improvement
• Paas
• Solution Architecture
• Microsoft Excel
• Process Improvement
• Information Technology
• Vendor Management
• Saas
• Sales Presentations
• IT Strategy
• Strategic Planning
• IT Management
• Enterprise Software
• Enterprise Architecture
• Strategy
• Technical Leadership
• Project Management
• Data Center
• Microsoft Office
• Sales
• Microsoft Powerpoint
• Cross Selling
• Customer Relationship Management (Crm)
• Cross-Functional Team Leadership
• Itil
• Pre-Sales
• Professional Services
• Customer Service
• Salesforce.com
• Direct Sales
• Customer Service Management
• Software Development Life Cycle (Sdlc)
• Cloud Computing
• Business Process
• Cloud Computing Iaas
• Team Leadership
• Erp
• Training