Jim Strickland

Field Support Manager @YouthBuild Global

Somerville, MA, US

Provide phone and email support to around 200 local YouthBuild programs reporting performance data through online data systems by telephone, email, and other web-based methods.> Develop and deliver high quality and consistent individual and small group training using multiple modes of communication including web-based seminars, telephone training and in-person training.> Ensure timely and accurate submission of data from the YBUSA programs.> Assist in the completion of certain aspects of contract management such as writing required reports and communicating with federal partners.> Work to ensure that grant and contract goals are met and that work products are delivered on time with accuracy.> Propose new features or improved functionality for the data systems, and systems/procedures that support the delivery of excellent help desk services.> Test new features as needed.> Produce reports and analysis on a weekly and monthly basis to support the work of the Department of Labor and YouthBuild USA.> From research through implementation led the effort to select a ticketing application.

Southern New Hampshire University

Bachelor's Degree