Jim Strickland

About Jim Strickland

A global thinker, researcher, multi-tasker, thrives in pressure situations and at…

Experience

1. Field Support Manager

   YouthBuild Global

   Jun 2019 — Present · Somerville, MA, US

   Provide phone and email support to around 200 local YouthBuild programs reporting performance data through online data systems by telephone, email, and other web-based methods.> Develop and deliver high quality and consistent individual and small group training using multiple modes of communication including web-based seminars, telephone training and in-person training.> Ensure timely and accurate submission of data from the YBUSA programs.> Assist in the completion of certain aspects of contract management such as writing required reports and communicating with federal partners.> Work to ensure that grant and contract goals are met and that work products are delivered on time with accuracy.> Propose new features or improved functionality for the data systems, and systems/procedures that support the delivery of excellent help desk services.> Test new features as needed.> Produce reports and analysis on a weekly and monthly basis to support the work of the Department of Labor and YouthBuild USA.> From research through implementation led the effort to select a ticketing application.

Education

• Southern New Hampshire University

  Bachelor's Degree

  1982 — 1986

Skills

• Writing
• Public Speaking
• Leadership
• Management
• Team Building
• Customer Service
• Troubleshooting
• Project Planning
• Microsoft Office
• Software Development
• Training
• Powerpoint
• Microsoft Word
• Microsoft Excel
• Outlook
• Fundraising
• Problem Solving
• Analysis
• Access
• Program Management
• Business Analysis
• Process Improvement
• Business Process
• Documentation
• Html
• Xml
• Sql
• Requirements Analysis
• Quality Assurance
• Testing
• Databases
• Software Documentation
• Enterprise Software
• Microsoft Sql Server
• Integration
• Erp
• Business Intelligence
• Sdlc
• Rpg
• Systems Analysis