James Sharples
Head of Client Success @Wellity
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WORK HISTORY
Head of Client Success @Wellity
Chelmsford, GB
Wellity Global, our clients and our team, all have a shared passion to make people\'s lives #BetterEveryDay. Wellbeing training across 70 countries Delivered to over employees globally By a team of 150+ multilingual and fully accredited experts With a workplace wellbeing / leadership catalogue of 450+ titles And proud co-founders of the Great British Workplace Wellbeing AwardsWe are Wellity. For further information: Website: Email: H••••@WellityGlobal.comThe company is world renowned in corporate wellbeing and are co-founders of The Great British Workplace Wellbeing Awards and Chair of the National Institute of Sales Professionals, Mental Health and Wellbeing Committee.
ABOUT JAMES SHARPLES
As Group Head of Client Success at Phoenix Horizon Group, I lead the end-to-end client experience across the group, ensuring our partnerships deliver measurable value, long-term impact, and trusted relationships.My role sits at the intersection of strategy, delivery, and people. I work closely with clients, senior stakeholders, and internal teams to translate ambition into outcomes, driving retention, growth, and consistency of excellence across all touchpoints. This includes shaping client success strategy, embedding scalable frameworks, and building high-performing teams who are deeply client-centric.At the core of my work is a belief that sustainable success comes from understanding people as much as performance, anticipating needs, navigating complexity, and ensuring clients feel supported, heard, and confident in the journey we deliver together.
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