James Rose
Manager - Access Management
- Role
- Manager - Access Management at Stratus Networks
- Location
- Bronx, NY, US
- LinkedIn followers
- 500 followers
About James Rose
Innovative and data-driven procurement and provisioning leader with over 25 years of experience with leading teams, strategic business analysis, and building relationships with clients and vendors to support the needs of the organization. Focused on cultivating and maintaining relationships, ensuring compliance, using data for decision-making, and maintaining fiscal responsibility. Skilled in project management, contract negotiation, software design, leading a team in the modern landscape of a remote workforce, and working towards common goals that support the organization’s mission, vision, and values.
Experience
Manager - Access Management
Jun 2024 — Present · US
Ensure on-time processing and accuracy of all new, change, and disconnect ASRs based on implementations schedules.• Place Supplemental orders for changes to orders and/or date changes.• Document and report on KPI’s such as processing volumes and intervals.• Collaborate with offer management, order management, and project managers to support implementation and troubleshooting efforts.• Identify, report, and overcome obstacles. • Oversee all duties associated with port-in and port-out requests for Stratus voice and 3rd party voice providers.• Ensure on-time processing and accuracy of customer porting orders.• Work with engineering on telephone number inventories.• Direct and oversee vendor on-boarding and training.• Plan and execute vendor performance reviews to hold our vendors accountable to their contractual obligations.• Work with offer management to support the strategic buying of our Type-2 access services.• Identify and lead process improvement initiatives that create efficiencies and scalability.• Drive customer experience improvements with cross-functional team members and external resources.
Education
Youngstown State University
Bachelor's degree
Excelsior College
Master of Business Administration - MBA
Skills
- Integration
- Ms Office
- People Management
- Strategic Planning
- Troubleshooting
- Business Analysis
- Business Process Automation
- Process Improvement
- Project Management
- Account Management
- Software Documentation
- IT Management
- Management
- Analysis
- Vendor Management
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