James Moreno

About James Moreno

Innovative and accomplished Global IT Executive with a passion for helping clients adopt innovative technologies, developing people, and driving new business through client success. Servant leader, advocating for teams and empowering others to achieve professional development and organizational goals. Dedicated to delivering outstanding client experience through creative thinking and in-depth understanding of requirements.A listing of my core competencies includes: Leadership Consulting Services Customer Support Cloud Operations Management Offering Management IT Transformation Acquisitions IT Strategy Business Development DevOps Project Management Agile Development Business Partner Management IT Security Executive CommunicationsCareer Highlights:* Led worldwide teams ranging from ‘startups’ of 25 people up to a 1.2K person consulting and support organization.* Increased IBM Services business to over $15B to become the world’s largest IT Services provider.* Direct Profit & Loss responsibility for several multimillion-dollar global support and services offerings.* Contributed to 2 of IBM’s most successful hybrid-cloud product launches, growing each to over $400M in <18 months.* Recognized client advocate with a track record of extremely high-employee engagement and talent development.ACHIEVEMENTS ITIL Foundation Certification, Agile Explorer Certification, IBM Cloud Practitioner Certification, Certified Mentor, & Recognized Customer Advocate. TECHNICAL SKILLS Cloud: Private Cloud, Kubernetes, Containers, OpenShift, Microservices, SaaS, Public Cloud, & VMware Security: Identity & Access Management, LDAP, Event & Information Management Systems Management: IBM/Tivoli Solutions, Netcool, Chartio, Pager Duty, ServiceNow, Brio, & Cognos

Experience

1. Edge Services Product Manager

   Dell Technologies

   Nov 2020 — Present · Round Rock, TX, US

   Services Product Management leader for Edge Computing Services (Consulting, Deployment, Education, Support, & Managed Services) for enterprise Edge computing products and solutions.

Education

• Boston University

  Master of Science in Business Administration

• UCLA Anderson School of Management

  Executive Education: Graduate of the Latino Leadership Program

• Oklahoma State University

  Bachelor’s Degree

Skills

• Software as a Service (Saas)
• Saas
• Pre-Sales
• IT Strategy
• IT Service Management
• Systems Management
• Itil
• Blockchain
• Websphere
• Integration
• Management
• Virtualization
• Product Management
• Aix
• Cloud Computing
• Security
• Enterprise Software
• Enterprise Architecture
• Telecommunications
• Solution Architecture