James Starks

About James Starks

I scored ESTJ on my most recent Meyers-Briggs rating. According to the ESCI, my 3…

Experience

1. Business Operations Analyst

   HP

   Mar 2024 — Present

   Support business users in RCA, escalation, resolution, and preventative action for technical data flow issues between systems• Ensure SLA is always met by facilitating quick response, corrective action, constant communication, escalation, and resolution• Persistently drive change requests and critical escalations to closure through proper channels with priority • Create and maintain system performance metrics that reflect health of system, report metrics to leadership, determine project impacts, and identify opportunities for system improvement• Develop and facilitate business continuity plans and disaster recovery efforts• Develop and implement enhancements to system logic for data quality improvements • Work with cross-functional teams/external partners to onboard new factories into supplier collaboration tool by gathering system requirements, maintaining connections between systems, development in test environment and moving to production • Monitor process flow of job chains, validate data loads, investigate discrepancies, and identify data quality issues

Education

• The University of Texas at Arlington

  Bachelor’s Degree, Business Administration - Management

  2016 — 2018

• The University of Texas at Dallas

  Master of Science - MS, Information Technology and Management

• Dallas College

  Associate’s Degree

  2013 — 2016