James Mansfield
Itsm Manager @VCU Health
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WORK HISTORY
Itsm Manager @VCU Health
US
Own and accountable for the ServiceNow platform.Directly manage ITIL process owners and the ServiceNow development team.
EDUCATION
Reading College
Modern Apprentiship - NVQ Information Technology Level 2
SKILLS
ABOUT JAMES MANSFIELD
A dynamic, multi-skilled, senior level IT Manager, with in-depth knowledge and experience in IT service lifecycles and operational support, within large enterprises and multinational organisations. A consistent high achiever, proven to deliver on time in highly pressured customer centric environments, bringing enthusiasm, and adding value. Passionate in driving CSI & OCM, team building, and making a difference. Core skills include ITIL Service Management and Change Enablement within complex IT, Telecom, and Healthcare environments. Strong competency in Service Desk, Release, Configuration, Problem, Incident (inc Major), Process, Project, Agile, Service Catalog, Knowledge and Contract Management.
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