James

About James

High performing Senior Manager with a demonstrated history of working in the health wellness and fitness industry. Four years of experience impacting positive organizational outcomes through Process Creation and Implementation, Customer Service, and Sales. Proven results in ability to collaborate with cross-functional teams to solve complex, high-stakes problems. Committed to continuous improvement, development and contributing to team success.

Experience

1. Senior General Manager Senior Instructor

   Barry's

   Aug 2021 — Present

   The leader of Barry’s Houston and carries additional responsibilities for assisting with other local studios in the Texas region. Responsible for partnering with department leadership across the company and Texas to ensure a successful operation, with positive client experience and high staff engagement metrics.Cross-functional leader spearheading key initiatives to achieve customer engagement, retention, and reactivation goals across all facets of the business.

Education

• Baylor University - Hankamer School of Business

  Bachelor of Business Administration, Marketing and Management

  2009 — 2013

• Baylor University

  Bachelor of Business Administration (B.B.A.), Music and Entertainment Marketing

  2009 — 2013

Skills

• Social Networking
• Powerpoint
• Organized Multi-Tasker
• Event Planning
• Phone Etiquette
• Building Relationships
• Public Relations
• Adapt Quickly to New Environments and Situations
• Entertainment
• Marketing
• Social Media
• Pitching Media
• Microsoft Office
• Positive Personality
• Event Management
• Speak Fluent Vietnamese
• Communication Skills
• Teamwork