James Loy

Senior Help Desk Administrator @Dream Finders Homes

Jacksonville, FL, US

EMAILS

[email protected]

MOBILE NUMBERS

+19•••••••82

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WORK HISTORY

Jan 2026 — Present

Senior Help Desk Administrator @Dream Finders Homes

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Jacksonville, FL, US

EDUCATION

1996 — 1998

Pellissippi State Community College

Microsoft Certified Systems Engineer, Computer Science

1992 — 1994

Roane State Community College

Business Management Technology, Computer Science

SKILLS

MarketingCitrix XenappContract NegotiationMicrosoft OutlookCisco TechnologiesEpic SystemsHp ProductsSupervisory SkillsHealthcare Information Technology (Hit)Human Resources Information Systems (Hris)Dell PowervaultCitrix XendesktopLexmark PrintersMicrosoft OfficeEvent PlanningNetworkingWireless TechnologiesRoutersHelp Desk SupportDell WorkstationsDell Poweredge ServersOwner-Managed BusinessesElectronic Medical Record (Emr)Cisco VoipHp Server HardwareProject CoordinationStrategic PlanningNetwork SecurityManagementProject ManagementNetwork AdministrationTechnical LeadershipCorporate EventsServer AdministrationActive DirectoryWindows ServerInformation SecurityVoice Over Ip (Voip)Business DevelopmentMicrosoft Sql Server

ABOUT JAMES LOY

Skilled professional with twenty-six years proven success in the technology industry including over 10 years of IT management. Goal-oriented with excellent communication and leadership skills. Ability to implement technology-based solutions for strategic and tactical enterprise needs. Improving processes to deliver services ahead of schedule and under budget. Proven leader at managing projects, strategic planning, and building high-performance teams with an emphasis on accountability and customer service.

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