James Loar

Product Tpm Lead - Customer Support @Meta

Product TPM Leader bootstrapping a new team in a new product area at Facebook scale. We\'re building a team in London whose mission is to transform Facebook\'s reputation for customer support. The team will build shared infrastructure, tools that give our support agents superpowers, and simple, modern user experiences that surprise and delight. The team will drive scalable technology, data foundation and measurement, and ML-based solutions.