James Bird

Head of Customer Success @DXC Technology

DXC (acquired TESM November 2018) are a ServiceNow Elite partner helping customers transform their business through Enterprise Service Management across IT, HR, SecOps and GRC. Offering a full portfolio of services covering Strategy, Implementation and Managed Services. Leading the Business Consultant (Analyst) and PMO teams for the practice, I am responsible for circa 30 ServiceNow consultants and the successful design and delivery of client engagements. I also retain my Senior Consultant responsibilities leading on critical customer assignments across the velocity and enterprise client base. Personal client engagements include Security Incident Response, IT Service Management, Customer Service Management, and Service Delivery Life Cycle. Supporting customers across the engagement I am asked to fulfil numerous diverse roles including Solution Consultant, Analyst, Change and Process Architect, Project Manager, and Trainer.