James Knuckey

About James Knuckey

DEGREES:•M.S. in Marine Science, 2017.•B.S. in Biology with a minor in Humanities, 2009.CURRENT WORK:•Senior Loan Operations Consultant at First Citizens Bank- Drive system improvements for enterprise-wide lending platforms, build automated, AI-driven workflows.PREVIOUS WORK:•Senior Business Analyst at First Citizens Bank- Product owner on digital banking team; lead investigative team; identification of digital solution improvements.•Business Implementation Manager IV at Silicon Valley Bank- Project manager for digital banking and core systems; documented requirements; created project timelines; assessment of client needs and development of process improvements.•Business Analyst II at Silicon Valley Bank- Executed multi-year projects that saved the company per year; implemented financial reports for vendors and subvendors.•Operations Specialist at Silicon Valley Bank Private Bank- Content manager for SharePoint site and DocuSign account; IT application support; preparation of monthly communications; manager for training sessions.•Science Educator at Environmental Volunteers Nonprofit Organization- Led docent tours for adults and children, taught local students general science; managed the organization\'s library.•Lab Assistant at San Jose State University- Maintained several tanks of mosquitofish; processed tissues for study under SEM and TEM; independently researched study species.•Intern at the Marine Science Institute in Redwood City, CA- Collected and identified fishes from the San Francisco Bay; measured species diversity; data entry; taught students (K-University).•Part-time work, Operations and Maintenance at the San Jose Water Company- Data entry; database management; work order generation; training document creation.TECHNICAL SKILLS:•Microsoft Office: SharePoint, Visio, Access Database, PowerPoint, Power Automate.•Adobe Acrobat Professional, Illustrator, Photoshop. •Atlassian Jira and Confluence•Tableau•Scientific/statistical software: SPSS, SYSTAT, Geneious, MEGA, JMP, PRIMER.•Oracle Computerized Maintenance Management Software (CMMS).•DocuSign, WordPress, Microsoft Dynamics CRM.SPECIALTIES: project management, business analysis, systems analysis, process improvement, data analysis, content management, change management, taxonomy, zoology, molecular biology, lab technician, microscopy, flow cytometry, gene amplification.

Experience

1. Senior Loan Operations Consultant

   First Citizens Bank

   Aug 2025 — Present · Santa Clara, CA, US

   Drive system improvements for enterprise-wide lending platforms that handle commercial, retail, consumer, syndicated, and participation loans.•Utilize target operating models to consolidate processes across different departments, with downstream and upstream implications.•Build automated, AI-driven workflows with Microsoft Power Automate.•Recommend changes to upper management, create reports and process flowcharts to illustrate the impact of necessary changes.•Identify and implement new systems that replace outdated, underperforming platforms.

Education

• Bellarmine College Preparatory

  High School

  2000 — 2004

• San José State University

  Master's degree, Marine S

  2010 — 2017

• San José State University

  Marine Biology, Biology, Chemistry, Humanities

  2004 — 2013

Skills

• Science
• Marine Biology
• Ecology
• Biology
• Molecular Biology
• Research
• Environmental Awareness
• Conservation Issues
• Taxonomy
• Spss
• Sustainability
• Field Work
• Oceanography
• Scientific Writing
• Environmental Science
• Sharks
• Data Entry
• Teaching
• Document Processing
• Content Management
• Communication
• Private Banking
• Process Management
• Docusign
• Employee Training
• Database Management
• Administrative Assistant
• Application Support
• IT Operations