James-Jordan
Operations executive who partners with key stakeholders to achieve the organization’s goals & objectives. Possesses proven ability to develop strategic plans that enhance efficiencies, reduce costs, and increase profits.
- Role
- Director of Operations (Multi-state, Regional Accountability) at American Dental Partners
- Location
- Memphis, TN, US
- LinkedIn followers
- 500 followers
About James-Jordan
An innovative and versatile operations leaders leader who brings over 18 years of hands-on leadership expertise in building robust and cost-saving operational and sales solutions. I have a proven history of improving operations, elevating compliance, and driving sales and profitability by refining processes that drive quality output, customer satisfaction, and employee morale. I am able to identify and assess risks and opportunities associated with technological tools; determine current trends and leverage them to impact the bottom line positively yielding competitive advantages that align with business goals. I ensure that all stakeholders are educated on operational and sales protocols within the business, and leverage their feedback to drive necessary improvements and adjustments to meet the organization\'s strategic initiatives. A key strength is my ability to communicate effectively to establish and develop new business opportunities with new and existing customers. Selected strengths include: Client Engagement & Satisfaction Forecasting, Scorecards & KPIs & Operational Workflow Analysis Loss Prevention Human Resource Accountability & Talent Development & Mentoring Oral, Written & Presentation Skills Budgets & Business Planning & Profit Margin Improvements Multi-Unit Management Turnaround & Change Management Risk Management & Proactive Remediation Staff Performance & Development Business Growth Optimization
Experience
Director of Operations (Multi-state, Regional Accountability)
Mar 2014 — Present · Memphis, TN, US
Plan, Lead, organize, and operate within budget. Recruit, train, and align staff with defined responsibilities Oversee and direct the daily tactical and strategic operations of the practice through strong partnership relations with the Professional Corporation (PC) and Management Services Organization (MSO) leaders and staff. Consistently work to align the operational practices with the core purpose and beliefs of the company. Supervise the financial performance of the practice, with a strong focus on continuous revenue growth, cash flow, controllable expense reduction, and asset management designed to ensure margin achievement to plan and growth over the prior year. Develops and manages the partnership between the MSO and PC through the consistent communication of core purpose and beliefs and collaborates with PC leadership to resolve issues in conflict with them. Lead, motivate and coach employees to accomplish challenging strategic and operational goals and related tasks. Interpret and leverage financial data to identify plan shortfalls or opportunities; refocus resources and efforts on the more critical items to ensure plan achievement. Cultivate strong relationships with the doctors and hygienists to promote loyalty and commitment to the productivity plan.
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