James Moran
Cloud Operations Engineer @Acquia
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WORK HISTORY
Cloud Operations Engineer @Acquia
Boston, MA, US
Drupal Cloud Operations EngineerEmbrace the pro-active, notice problems before our customers and remediate before they become issues. Use automation always and develop own automation where there is none, use AI in a trust, yet always verify model when scripting.Overall job is 70% multi-fold, Alert shifts 30% of day. Improvements to infrastructure, inter-dept process flow, new SumoLogic dashboards, balancing DNS and Git counts and adding/modifying alert code. Work tickets per customer under the SRE (Site Reliability Engineer) umbrella, sought to improve the customer web experiences, audits for site hardware sizing, observations and improvements from the WAF/CDN all the way to bottom of stack with Mysql, understanding all revisions of Acquia platform, head and headless, AWS VM\'s to new AWS Kubernetes and Pods.Products and activities include Unix/Linux OS administration, network debugging, SSL, when presented with a script writing opportunity my fondness was to script in Ruby primarily and Bash secondarily, public cloud provider AWS, Kubernetes, relational database administration (MySQL) including dropping/truncating tables and binlog reduction, immediate escalation of any security incidents, CDN and WAFS and rare use of iptables for DDOS remediation, PHP, Java, MySQL, Jenkins, Github, as mentioned much Linux Operating System. All things to insure continuous operation of the Acquia platform, performing tasks in diagnostics, scaling, healing and deployments. Acquia Contract 7 monthsAlerts and Monitoring for Drupal Products in the form of LAMP (Linux Apache Mysql PHP) stacks. Worked on Alerts. Required remediation of alert, short term fixing of cause to return customer sites to full operation with a ten minute SLA, with longer term evaluations to prevent re-occurrence providing fixes and recommendations. Fix to any alerting infrastructure to prevent any possible issue for customers. Chose to become employee after 7 month as contractor.
EDUCATION
University of Massachusetts Lowell
Bachelor's Degree
Northeastern University
Master of Business Administration (M.B.A.)
Northeastern University
Master of Engineering - MEng
SKILLS
ABOUT JAMES MORAN
Experience in Cloud Operations for tech stack composed of Linux, Kubernetes, PHP, Java, MySQL, Jenkins, Github and AWS/GCP. Ensure SaaS platform is available and performing, notice problems before customers for the Acquia Digital Experience Platform with open source Drupal at its core. Highly engaged Operations individual contributor Engineer.Extensive experience in quality engineering, testing and problem-solving, includes full system development lifecycle. Advanced command of various testing suites; agile methodologies and monitoring tools and cross-platform skills in Windows, Linux and UNIX. Manages and maintains equipment during test execution while performing tests both manual and automated. Skilled at processing field issues, post-mortems and improving related test areas for customer issues. Self-motivated Quality Engineer professional, working independently, part of team or project leader.Proven Technology Professional with extensive experience and background in Windows, Linux and Solaris physical servers and virtualized environments using VMware’s VCenter and Microsoft System Center with HyperV. Able to provide fast and effective execution in an information technology environment, performing maintenance, resolving incidents and improving the environment. Comprehensive knowledge of storage inclusive of EMC, Net App and Hitachi. Detailed and consistent execution of problem resolution. Strong process skills with ability to use and leverage tracking systems to categorize, prioritize, log and close incidents after verification. Excellent interpersonal skills, both one-on-one and communication across organizations.
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