James F.

Experience

1. Staff IT Engineer

   Circle

   Mar 2025 — Present

   Design, implement, and support core IT infrastructure, including systems, networks, identity management, and endpoint management across the organization• Collaborate cross-functionally with teams to ensure IT systems meet operational and security needs, while scaling with company growth• Develop and maintain automation and monitoring solutions to improve reliability, performance, and visibility of IT services• Lead technical design and implementation of infrastructure projects, ensuring alignment with business goals and industry best practices• Create and maintain documentation for IT systems, processes, and policies to ensure clarity, consistency, and operational readiness• Provide senior-level technical support and guidance to IT team members, serving as a subject matter expert across multiple domains• Partner with Security, Engineering, and Compliance teams to maintain a strong security posture and ensure alignment with regulatory requirements• Research and evaluate new tools, technologies, and processes to improve IT operations and user experience• Support onboarding and offboarding processes by ensuring proper access control, device provisioning, and account lifecycle management• Contribute to a culture of continuous improvement by identifying inefficiencies and proposing solutions for scale, performance, and security

Skills

• Troubleshooting
• Technical Support
• Help Desk Support
• Operating Systems
• Computer Hardware
• System Administration
• Linux
• Software Documentation
• Windows
• Sql
• Hardware
• Microsoft Office
• Information Technology
• Network Administration
• Service Desk
• Active Directory
• Sccm
• Telecommunications
• Html
• Windows Server
• Dhcp
• Ios
• Apache
• Customer Service
• Mobile Devices
• Unified Communications
• Mac
• Android
• Bash
• Shell Scripting
• Ticketing Systems
• Vpn
• Citrix
• Itil
• Hyper-V
• System Deployment
• Ubuntu
• Cisco Networking
• Web Servers
• Java