Jim Moon

About Jim Moon

Passionate healthcare IT and patient access leader with over 15 years leading projects and process improvements, plus 15 years of operational management. Extensive experience managing teams of project managers and process improvement facilitators, managing programs and portfolios, driving organization-wide continuous improvement, and directly leading large, cross functional initiatives. Also served as operational leader for revenue cycle patient access, outpatient and surgical centers, physician offices, contact centers, scheduling, and claims teams.Trained/certification as Lean Six Sigma Master Black Belt, Change Management Practitioner, Project Management Professional, 5S and Rapid Improvement Event facilitator, and Job Instruction trainer. Strong skills with tools for statistical analysis, project management, and virtual facilitation.Professional highlights: Lead team of 30+ project and program managers at Ascension Technologies/Health partnering in Portfolio Management for Revenue Cycle, Insurance, and Research. Led team of project managers and process improvement facilitators at Florida Cancer Specialists, managed portfolio across clinics and revenue cycle. Led project managers and revenue cycle patient access, outpatient, and contact center operations at Lee Health, and managed enterprise-wide patient access portfolio. Developed process optimization framework at LCEC and served as value stream for program to optimize critical processes and develop a culture of continuous improvement. Managed claims and provider data management/IT teams at Florida Blue, led improvement projects, and managed multi-year programs that improved claims timeliness, accuracy, and automation.

Experience

1. Manager - Technology Applications and Platforms

   Ascension

   Apr 2024 — Present · FL, US

   Lead team of about 30 IT Project Managers and Program Managers partnering in Portfolio Management for Revenue Cycle across Ascensio Technologies, a division of Ascension Health.* In the current fiscal year, managing over 60 projects and 3 programs in the Revenue Cycle portfolio, with a project budget of about $35 million.* Improving the patient experience with scheduling and registration, and improving the accuracy and timeliness of documenting and coding.

Education

• Physician Leadership Institute

  Fellowship

  2016 — 2017

• University of California, Davis

  B.A., Economics and Spanish

• University of Phoenix

  Business Administration and Management, General

  2007 — 2009

Skills

• Inventory Management
• Data Analysis
• Six Sigma
• Business Management
• Sales
• Healthcare
• Contact Center Management
• Sales Management
• Continuous Improvement
• Compliance
• Bilingual-Spanish
• Lean Manufacturing
• Process Improvement
• Customer Service
• Visio
• Call Center
• Change Management
• Sharepoint
• Problem Solving
• Operations Management
• Insurance