James Harrison
Managing Director & Investor @Connected Hospitality
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WORK HISTORY
Managing Director & Investor @Connected Hospitality
As Managing Director & Investor at HotelTCS, I provide strategic oversight and technical leadership for a consultancy dedicated to hospitality network design, management, and innovation.I’ve led initiatives that combine technical consulting with business strategy — helping hotels and technology providers improve revenue performance, compliance, and operational efficiency through better network design and smarter procurement.Highlights: • Directed multiple hospitality network projects for major hotel chains across EMEA • Built a strong reputation as a brand standard compliance expert (Marriott, Hilton, Hyatt, IHG, Accor) • Drove growth through technology partnerships and scalable consultancy frameworks • Introduced pricing and proposal strategies that improved margins and delivery timelines
EDUCATION
University of Plymouth
Bachelor's degree, Politics with International Relations
SKILLS
ABOUT JAMES HARRISON
Always on the lookout for skilled installers and telecoms and data engineers to work on interesting UK wide projects in Hospitality. Reach out to me if this sounds like you!A seasoned technology strategist and hospitality network specialist, I combine over 20 years in technology — with 15 dedicated to the hospitality sector — to help global hotel brands transform the guest experience through connected infrastructure.As Founder & Managing Director of Connected Hospitality and Owner & Director of HotelTCS, I lead a consultancy focused on end-to-end digital transformation across Wi-Fi, IPTV, IoT, and guest engagement systems. Our mission is simple: empower hotels with smart, scalable, and future-ready technology solutions that enhance both operations and guest satisfaction.Previously as Chief Technical Officer and Partner at Infrateq EMEA, I built and led the pre-sales and technical architecture functions across EMEA, driving partnerships with vendors such as Ruckus, Aruba, Cisco Meraki, and Reivernet. I also oversaw solution design for major hotel groups including Marriott, Hilton, Hyatt, IHG, Four Seasons, and Mandarin Oriental, aligning brand standards with real-world, commercially viable outcomes.Over the years, I’ve developed a strong reputation for my ability to bridge the gap between technical strategy and commercial delivery. My approach is rooted in: • Advanced Wi-Fi and network design for hospitality environments • RF, IPTV, and smart-room architecture • Vendor and brand alignment to international standards • Thought leadership and partnership development across the EMEA regionHaving worked in more than 40 countries and travelled extensively across every continent, I bring a uniquely global perspective on guest expectations, cultural nuances, and operational challenges within the hospitality sector.Whether advising global chains or boutique independents, my goal remains the same — to help hotels connect smarter, perform better, and deliver exceptional guest experiences.
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