James Condon
Trainer, Coach, Mentor, People Leader for IT Operations at CubeSmart
- Role
- Training and Quality Program Leader for IT Operations at CubeSmart
- Location
- Philadelphia, PA, US
- LinkedIn followers
- 500 followers
About James Condon
What drives me most is building meaningful connections and fostering clear, authentic…
Experience
Training and Quality Program Leader for IT Operations
Jan 2020 — Present · Malvern, PA, US
At CubeSmart, I lead a team within the IT department at our corporate headquarters, where I focus on fostering collaboration, continuous learning, and operational excellence. My work centers on enhancing communication, training, and knowledge-sharing across the team to strengthen overall performance and service delivery.I’m passionate about improving efficiency in issue resolution, refining internal processes, and ensuring technology supports business goals effectively. I also develop and maintain key performance metrics and SLAs, providing actionable insights and updates to senior executive leadership.CubeSmart is a publicly traded real estate investment trust (REIT).In my role with the company, I am responsible for-Leading a team of direct reports within the IT department at corporate headquarters-Driving continuous learning and development by enhancing team communication, training programs, knowledge sharing, and process improvement-Promoting greater operational efficiency in issue resolution and problem management-Developing, tracking, and reporting key performance metrics and service-level agreements (SLAs) to senior executive leadership.
Education
Eastern University
Bachelor of Science (B.S.)
Drexel University
Master of Science (M.S.)
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.