James Hayward
Senior Consultant - Business Development @Route 101 Ltd
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WORK HISTORY
Senior Consultant - Business Development @Route 101 Ltd
Bristol, GB
Digital transformation and customer experience specialists with expert knowledge of Contact Centre as a Service (CCaaS), AI and automation, quality management analytics, workforce optimisation, customer engagement, Customer Relationship Management and frictionless, digital self-service. Our portfolio comprises global market-leading vendors of \"born-in-the-cloud\" technology and is complimented by multi-award winning project delivery and support services. We are adept at using on-site observational discovery to identify ways in which organisations can simplify and transform their contact centre into an interactive digital engagement centre with the capability to offer omnichannel, personalised service. We help our clients to bring their people, processes and technology together to deliver best in class customer and agent experience. This improves sales results, customer loyalty and staff retention.
EDUCATION
The University of Manchester
B.Sc. (Hons), Computation (UMIST)
University of Lancashire
BTEC HND, Computer Science
SKILLS
ABOUT JAMES HAYWARD
Helping businesses manage the ongoing challenge of combining new CX technologies such as…
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