James Harrah

About James Harrah

I solve for the friction that keeps leaders awake at night.My greatest joys are taking an objective view of experiences and leading teams through innovative solutions that exceed business objectives, and building and sustaining a human-centered culture so employees can achieve their potential.I have significant experience in customer experience, employee experience, and operations (CEO). I’ve delivered extraordinary results in contact center efficiency, strategy, and execution including technical support, back office, and customer experience optimization. I am a driven and determined business leader. I offer the stamina and resourceful creativity to drive top line growth and expense reduction, to inspire employees to peak performance, and cultivating profitable business relationships built on respect, loyalty, and trust. I define my management strategy by bringing out the best in everyone, instilling pride, and mobilizing them to make their company the best in the industry.

Experience

1. Fiber Product & Connected Community Solutions

   AT&T

   Aug 2024 — Present · Dallas, TX, US

Education

• Naveen Jindal School of Management, UT Dallas

  Bachelor of Science in Business Administration (BSBA), Business Administration and Management, General

  2017 — 2021

Skills

• Customer Experience
• Career Management
• Process Improvement
• Customer Service
• Mentoring
• Microsoft Office
• Sales
• Call Centers
• Management
• Team Building
• Agile Project Management
• Telecommunications
• Team Leadership
• Business Process Improvement
• Strategy
• Cross-Functional Team Leadership
• Wireless
• Leadership
• Networking
• Training
• Customer Satisfaction
• Call Center Development
• Project Management