James Hall
Information Services Manager @Blue Cross and Blue Shield of Nebraska
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WORK HISTORY
Information Services Manager @Blue Cross and Blue Shield of Nebraska
Omaha, NE, US
Lead product delivery and Agile execution across enterprise platforms, aligning roadmap, backlog, and execution across a team-of-teams model. Partner with product, engineering, and business leadership to drive prioritization, delivery visibility, and consistent flow of business value- Own product operating rhythms including roadmap planning, backlog governance, and KPI-driven reporting- Drive cross-functional alignment across product, engineering, and business stakeholders- Introduce AI-enabled workflows (Copilot, MCP, agents) to improve team productivity and decision-making- Improve delivery predictability and execution consistency across multiple teams- Own and prioritize application backlog and multi-quarter roadmap- Oversee delivery execution, KPIs, risk management, and resource optimization- Advance Agile and DevOps practices to improve speed, quality, and predictability- Led experimentation with emerging AI frameworks, including MCP-based architectures- Enabled ~$23M projected annual revenue through platform and product enhancements- Scaled Medicare Advantage program to 20,500 members in year one with projections of 28,600- Led Auth0 migration with MFA, securing 2,747 broker and group leader accounts- Reduced broker logins from 13 to 3 via SSO integration- Established a Common Delivery Model Playbook, improving cross-team alignment and execution consistency- Enabled Vision product growth supporting new members in year one.
EDUCATION
University of Nebraska-Lincoln
B.S., Business Adminstration; Emphasis in Finance
SKILLS
ABOUT JAMES HALL
I lead complex, cross-functional product and delivery environments where alignment, prioritization, and execution determine whether strategy turns into measurable business value.With 20+ years of experience, I’ve built and led high-performing teams across product operations, quality engineering, and Agile delivery—driving scalable operating models that improve velocity, visibility, and outcomes across organizations.My experience spans- Product Operations & Operating Model Design (planning cycles, KPIs, execution governance)- Agile Delivery at Scale (team-of-teams / ART environments)- Quality Engineering & Automation Strategy across APIs, mobile, and platform systems - Cross-functional leadership across Product, Engineering, Business, and GTM teams In my current role, I lead enterprise platform delivery and operational execution—owning roadmap alignment, backlog governance, and KPI-driven visibility across multiple teams. I’ve introduced AI-enabled workflows (Copilot, emerging agent-based approaches) to improve productivity, insight generation, and decision-making.Previously, I led product operations and process transformation across a $75M+ SaaS portfolio—building scalable planning and execution frameworks and improving cross-team alignment and product performance.I’m particularly passionate about- Building operating models that scale - Coaching teams to deliver with clarity and accountability - Turning complex delivery environments into predictable, high-performing systems
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