Jamesha Johnson

Business Systems Analyst @Blue Cross NC

Provide technical knowledge and support in operational system/application and procedural issues to the business and IT and help the business find technical solutions to meet their goals. • Provide ongoing user support for ad hoc questions, inquiries, and service requests. • Provide timely and accurate reporting/data on inventory, productivity, user activity, and system performance on a regular and/or as requested basis. • Developing applicable business processes and solutions to ensure quality, cost effectiveness, timeliness of customer service, and regulatory requirements and mandates are met. • Coordinating with IT, other teams and vendors as needed to communicate issues and devise and implement long term remedies. • Develop system support processes with IT; coordinate daily to resolve production support issues, including application failures and user errors; document, track and report all system support activities. • Coordinate testing plans with Business area and IT. • Work collaboratively on projects and initiatives with the business and IT by eliciting and documenting business requirements and preparing appropriate functional specifications while considering technical capabilities of the system/application. • May act as Business Lead/Coordinator on moderate single area/department projects.