James Hughes
Sr Client Training Partner @Qventus, Inc
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WORK HISTORY
Sr Client Training Partner @Qventus, Inc
Denver, CO, US
Design, develop, and deliver e-learning content for our clients and employees.
EDUCATION
Rutgers University
Dual Degree: B.S. Biomedical Engineering, and B.A. Psychology, Bioengineering and Biomedical Engineering
Vanderbilt University
Masters of Science: Learning, Teaching, Diversity:, Learning Science and Learning Environment Design
SKILLS
ABOUT JAMES HUGHES
I am a Senior Customer Success Manager and consultant with ten years of experience focused on improving hospital operations and patient flow.I bring company and client teams together to successfully implement new products, features, and analytics. Post-implementation, I stick with clients to ensure they can accelerate their successes, achieve outcomes, and reach sustainability.I am comfortable (and find it necessary) to understand all stakeholders, from frontline staff to executive teams. A core philosophy of my change management mindset is empathizing with all stakeholders and looking for win-win solutions. This has led to a 100% success rate on contract renewals I’ve owned since 2020. From a client perspective, I work closely with nursing, case management, provider, and ancillary teams.I am also skilled in training design—both live and recorded—and pull from my graduate education in the Learning Sciences to create trainings that efficiently transmit key information to audiences so they can acquire new skills to drive outcomes.My education background: I earned a Masters of Science in Education Research from Vanderbilt University in Nashville, TN, with a focus on studying students as they learned Newtonian Mechanics from a novel computer game. More specifically, I analyzed how they constructed their knowledge and bucketed their thinking into descriptive frames as they engaged with a modern, unique learning environment.I have a Bachelors of Science in Biomedical Engineering, and a Bachelors of Arts in Psychology, both from Rutgers University in New Brunswick, NJ.
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