James Grea

About James Grea

With over 20 years of experience in product and project management, I bring deep…

Experience

1. Director Agile Delivery

   One Inc

   Nov 2022 — Present · Knoxville, TN, US

   Works alongside development engineers, testers, and product owners to facilitate many aspects of the development process including gathering requirements, design, UAT testing, and how-to documentation. Liaises between the product manager and technology and support teams. • Refine high-level business requirements received by the Product Team and define detailed business and technical requirements. • Act as consultants with the Product Team as needed as they define the high-level business requirements to ensure the technical feasibility of the desired feature. As needed, participate in vendor and client interviews. • Critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs • Proactively communicate and collaborate with external and internal stakeholders at all levels to analyze needs and business requirements. • Be a contributing member of development/QA. Responsibilities include sprint planning, project management, assisting with removing blockers, provide business insight and clarification on requirements and product functionality.• Work with Application Support Techs and Delivery Teams to analyze support issues and/or client implementation questions. • Work independently with stakeholders to define concepts, review specifications, solicit feedback, gather requirements, and obtain approval for specifications. • Facilitate the UAT process for completed features prior to delivery to production environments to ensure business needs are met as intended.

Education

• University of Tennessee-Knoxville

  Psychology

  1997 — 2002

• Rule High School

  General Education Diploma

  1988 — 1992

Skills

• Project Management
• Payment Card Processing
• Fiction
• Task Management
• Internal Communications
• Relationship Management
• Web Content
• Corporate Communications
• Management
• Team Building
• Business Process Improvement
• Freelance Writing
• Business Analysis
• Creative Writing
• Customer Escalation Management
• Vendor Management
• Credit Cards
• Electronic Payments
• Positive Personality
• National Account Experience
• Process Improvement
• Team Leadership
• Payments
• Point of Purchase
• Accountability
• Video Production
• Banking
• Requirements Analysis
• Video Editing
• Humor
• Requirements Gathering
• Cross-Functional Team Leadership
• Business Relationship Management