James Goss
Technical Support Engineer - Tier 3 @ Action1 | Resolving Technical Issues Efficiently
- Role
- Technical Support Engineer - Tier 3 at Action1
- Location
- Waynesboro, PA, US
- LinkedIn followers
- 500 followers
About James Goss
As a Sr. Technical Support Engineer at CrowdStrike, I provide high-quality technical assistance to customers and partners who use the company\'s cloud-based endpoint protection platform. I troubleshoot and resolve complex issues, escalate critical cases, and collaborate with other teams to ensure customer satisfaction and retention.With over 8 years of experience in the IT industry, I have developed strong skills in network administration, network security, and Windows server. I have also earned the VMware Certified Professional - Digital Workspace 2021 credential, which demonstrates my proficiency in deploying, configuring, and managing VMware Workspace ONE solutions across different devices and platforms.My passion for cybersecurity drives me to constantly learn and improve my knowledge and skills in this fast-changing field. My goal is to advance in my career and transition to threat hunting and incident mitigation, where I can leverage my technical expertise and analytical abilities to protect and secure data and networks from malicious attacks.
Experience
Technical Support Engineer - Tier 3
Jan 2024 — Present · Houston, TX, US
Mitigated support escalations related to Windows platform vulnerabilities and update management. • Served as an Escalation Engineer, resolving complex technical issues efficiently. • Administered a Proxmox lab environment to facilitate training and support for Technical Support personnel. • Developed and tested AI solutions aimed at enhancing support operations.
Education
University of Maryland Global Campus
Master's of Science Degree, Cybersecurity
2017 — 2019
DeVry University
Bachelor’s Degree, Cyber Security
2013
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