James G.

WORK HISTORY

SKILLS

ABOUT JAMES G.

Accomplished professional with extensive experience in professional services leadership, customer success, and strategic business transformation. Adept at driving operational excellence, managing high-performing teams, and optimising service delivery to enhance business outcomes. Expertise in financial management, revenue growth, and cross-functional collaboration to align professional services with corporate objectives. Proven ability to cultivate strong stakeholder relationships, streamline operations, and ensure exceptional customer satisfaction. Passionate about leadership development and continuous improvement, with a track record of exceeding key performance metrics in complex, fast-paced environments. Current Role: • Acts as escalation point for projects and/or teams with the highest level of complexity, visibility or risk. • Oversees that day-to-day tasks are carried out both efficiently and effectively during team\'s consulting engagements • Provides technical “thought leadership” to the Citrix Consulting team. • Takes full responsibility for overall execution and delivery of critical tasks or projects, including logistical, operational and administrative aspects. • Stays focused on department and Citrix strategic priorities and allocates their time and resources accordingly • Responsible for creating new lines of services within Consulting. • Oversight on multiple projects. • Requires the ability to multi-task between different clients, projects and office initiatives. • Works actively on mentoring and team development. • Works with Virtual Teams and for Multiple Projects simultaneously. • Consult with Consulting, Education, Managed Services and Technical Support management on key issues and ongoing communications. • Review Statements of Work and other quotes or proposals on behalf of Citrix services teams. • Identify and pursue potential services opportunities. • Support the delivery of services projects in the local Region and act as an escalation point for the delivery organizations. Specialties: • Strong sales and customer focus • Strong communication skills • Strong customer relationship focus • Coaching, mentoring • Explaining proposed infrastructure solutions to customers • Experience in project sales and complex deals • Citrix CCIA and CCEE accredited.