James Galbavy
- Role
- VP - Loan Servicing at Wintrust Mortgage
- Location
- Barrington, IL, US
- LinkedIn followers
- 500 followers
About James Galbavy
Business professional with proven leadership and success in achieving strategic results…
Experience
VP - Loan Servicing
Jan 2018 — Present
Directly manage daily operations of loan servicing department, including workflow improvement • Building ‘best in class’ customer experience via Inbound Customer Call Center with staff of 20 • Created a front line QA department ensuring timely, accurate and compliant processing along with handling of Centralized Loan Servicing functions • Proactively update and manage policies, procedures and key process controls to ensure regulatory observance and audit compliance through best practices routines • Produce and review department performance reporting and KPIs measurements to ensure timely, accurate production and distribution • Hire and maintain staffing, including cross-functional training, staffing development • Develop and maintain department policy and procedures
Skills
- Outsourcing
- Underwriting
- Governance
- Strategic Planning
- Mortgage Lending
- Credit Risk
- Analytics
- Team Building
- Loan Origination
- Call Center Administration
- Vendor Management
- Finance
- Risk Management
- Investments
- Six Sigma
- Risk Compliance
- Leadership Development
- Financial Services
- Financial Risk
- Portfolio Management
- Business Analysis
- Quality Management
- Loans
- Organizational Development
- Forecasting
- Sql
- Analysis
- Executive Management
- Management Consulting
- Due Diligence
- Business Process Improvement
- Mergers & Acquisitions
- Risk Assessment
- Process Improvement Projects
- P&P
- Management
- Program Management
- Asset Management
- Strategic Consulting
- Valuation
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