James Frederick
Product Manager @Delivery Hero SE
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WORK HISTORY
Product Manager @Delivery Hero SE
Own the All-in-one CRM Agent Tool within Delivery Hero to enhance customer service, rider service, and vendor service agent‘s productivity in handling incoming contacts- Drive improvements to agent productivity by building features and integrating internal services within Delivery Hero, which enables agents to resolve contacts without switching to multiple tools.
EDUCATION
Hamburg University of Applied Sciences
Master of Science - MS, Pharmaceutical Biotechnology
Berlin University of Applied Sciences Berlin (BHT)
Bachelor's degree, Biotechnology
Technische Universität Berlin
Studienkolleg, Technik Kurs
ABOUT JAMES FREDERICK
Albeit having no tech background, I demonstrated relentless persistence and hard work, successfully breaking through the tech barrier and securing Product roles at Media4Care, eBay, and Delivery Hero- I possess a solid track record of building and shipping products that drive improvements in key business metrics- I continuously seek personal development by delving into complex and challenging subjects
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