James F Hagan
Transformational Leadership
- Role
- Operations Manager at Amazon
- Location
- San Francisco, CA, US
- LinkedIn followers
- 500 followers
About James F Hagan
Successful history of building high performance teams delivering business solutions that provide an enhanced customer experience. Known for positive, proactive, energetic leadership approach, and ability to work with diverse groups. Inspired to build positive and lasting impact for all our global customers.
Experience
Operations Manager
Jan 2020 — Present · San Francisco, CA, US
Education
University of San Francisco
Bachelor of Science (BS), Computer Science
Santa Clara University
Master of Science (MS), Engineering/Industrial Management
Skills
- Cross-Functional Team Leadership
- Business Process Improvement
- IT Management
- Program Management
- IT Operations
- Service Level Management
- Vendor Management
- Service Delivery
- Desktop Environment
- Cloud Computing
- Crm
- Itil
- Global Customer Service
- Reduced Costs
- IT Service Management
- Account Management
- Voice & Data Convergence
- Manage Client Relationships
- Networking
- Hp
- P&L Financial Management
- P&L Management
- Pmp
- Outsourcing
- Development Applications
- Regional Delivery Management
- R&D Operations
- IT Strategy
- Managed Services
- Delivering Exceptional Customer Service
- Professional Services
- Customer Service
- Global Client Management
- Customer Satisfaction
- Data Center
- Client Delivery
- IT Outsourcing
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