James F.
Product Owner @Gamma
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WORK HISTORY
Product Owner @Gamma
Manchester, GB
Delivered the roadmap and key strategic initiatives to help Gamma/Mission Labs grow and scale. Reduced customer client onboarding. Led discovery sessions and delivered PoC’s for innovative new solutions, including an AI-driven features, driving further innovations such as knowledge management, AI agent assistant, next best actions and real-time QA Defined and delivered the roadmap for SmartAgent, a highly innovative, AWS cloud based, SaaS customer experience (CX) product used by travel, retail and government services. Transformed delivery teams from a project to an Agile product-led approach, focusing on outcomes, creating ownership, improving motivation and significantly reducing lead times and delivery of value. Implemented a product framework and tooling to capture customer feedback and market insights, identify, evaluate and prioritise opportunities, provide governance, and effectively communicate the product roadmap.
EDUCATION
The Manchester Metropolitan University
Bachelor's degree
ABOUT JAMES F.
I am an early bird and coffee enthusiast, fuelling my passion for technology and business…
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